Frequently Asked Questions

Everything you need to know about our satellite and home entertainment solutions.

Does my Freesat box require a satellite dish?

Yes, all Freesat set-top boxes require a connection to a functioning satellite dish to receive a broadcast signal. If you already have a dish from a previous provider, it can often be repurposed.

What are your shipping times and costs?

We offer free standard shipping on all orders over $50. Orders are typically processed within 24 hours and delivered within 3-5 business days via tracked courier services.

Can I return a product if I am not satisfied?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.

Do your products come with a warranty?

All Freesat electronic devices come with a standard 12-month manufacturer warranty covering any hardware defects or technical malfunctions.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

How do I update the software on my receiver?

Freesat receivers are designed to update automatically over-the-air. Ensure your device is connected to the internet or left on standby overnight to receive the latest feature enhancements.